Everything was working great, just after applying http://support.microsoft.com/kb/2913228 Hotfix, the Password Reset Portal stopped working and the user would see this error:
An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)
Go to Self-Service Password Reset home page
Server time: 6:29:16 PM
The issue happens after the user does the following:
1- Enter the UserName
2- Answer the QA Gate
3- Receive OTP (SMS or E-mail) if configured
4- Submit the OTP
5- Enter the new Password
Cause:
The problem as stated above happened because of the installed Hotfix, during the installation of the Hotfix this warning was shown:
Error 25050. The Forefront Identity Manager Synchronization Service setup wizard cannot set Windows Management Instrumentation (WMI) permissions. Ensure you have the correct permissions for this operation, and then try running this wizard again. To run WMI remotely, you must manually set the remote enable permission. Invalid namespace
Resolution:
1- Open a Command Window (cmd)
2- Navigate to
%programfiles%\Microsoft Forefront Identity Manager\2010\Synchronization Service\Bin
3- Execute the following:
mofcomp mmswmi.mof
Press the ENTER key
That’s it, now you can successfully reset your password.
